They said there was no way to turn off Wi-Fi. But no option to change much anything else.Ĭalled them to have them enable bridge mode, which they were able to do from their end. Their website now supports modifying the Wi-Fi network name and password, and adjusting port forwarding settings. According to the representative, they tried accessing the modem interface remotely but couldn't connect. I'm 90% sure they just disabled it customer-wide. Just spoke with their support team about this matter.Īccording to support, it's a customer-wide glitch. And basically if you know your routers default gateway IP you can bypass any site and go directly there, upon getting there it will ask you for the name and password that you had to your router, and then when you log in you can change all your settings to accomidate you.Ī side note, once you log in make sure you change your IP address settings to turn off "provided automatically by ISP", if you do that, then that can't mess up your internet anymore with it. And it looks something like 192.168.1.112 <- just an example. There is another address you can use, it's called the default gateway IP address. However that isn't the only address you can use. You ready? When you go into your default router settings the way you get into them is by typing in 192.168.1.1, that is the default, and because it's the default companies like Optimum take advantage of it by making that default automatically route to their sites. I'm going to tell you how to bypass their garbage website. Will update if this changes, or if I have to contact another tech. So regardless of what the tech said, he/she may have not even fixed my problem after all. TLDR Optimum disables router settings by default, and even if you have access to it you will lose it if you turn off or reset your Fiber box.ĮDIT: added the error message that I get / spellingĮDIT2: been an hour and still don't have access to router settings. I really didn't think it could get any worse. But apparently its for "security porposes".Īnd apparently it resets to default every time the router is turned off or reset, so every time the power goes out, you'll lose access to your router and will have to spend 2 days trying to contact an agent to re enable your WiFi settings. What kind of company restricts setting up WiFi SSID and password BY DEFAULT. (Anyone familiar with the 'sorry, we're having issues accessing your router settings.' nonsense?) I've been having this problem for over a year, with it being fixed at some points only to not work anymore.Īfter spending 2 days miserably trying to deal with the customer service, I was finally connected with a tech who told me that basic router settings are disabled for end users BY DEFAULT. ![]() The common problem that I (and many others) have is that we couldn't access the basic router settings via the suggested /internet/manage-router portal. I "upgraded" to their fiber plan, and ended up with the lump of metal that is the FiberGateway GR240BG. I keep having the recurring issue of being unable to access my optimum router settings. News 12 Networks- a group of cable networks that provide news, weather, traffic and sports to cable subscribers in the New York/New Jersey/Connecticut tri-state area through seven individual 24-hour local news channels and five traffic and weather channels. Lightpath is currently available in 21 state and serves more than 375,000 businesses. Lightpath- A internet and telephone service for business. Optimum Voice- a Voice over IP (VoIP) telephone service Additionally, they may also connect to hotspots provided by Charter Spectrum, Comcast and Cox nationwide. Subscribers also get access to Optimum WiFi hotspots that are located within the Altice's service area. Optimum Online- a DOCSIS Internet service that offers speeds up to 400 Mbps. No other ISPs near me? Guide to startup ISPs Guide to using your own router with Optimum Do not give your account number, address, phone number, etc to any user claiming to be an employee. Soliciting personally identifying information is considered phishing, and you can be permabanned from the sub and possibly from Reddit. This sub DOES NOT VERIFY Altice/Optimum employees except for the official social media account. You may also contact u/ItsOptimum.įor a list of helpful threads please check the sidebar on /r/optimum. If you want a response from the company it is best to contact Customer Support. This is an unofficial, informal discussion forum about Optimum, where you can share concerns and information, and organize to advocate for better service!ĭisclaimer: This subreddit is not affiliated with Optimum or Altice USA in any way.
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